Published by Kirsten Jacobs on October 7, 2020. In relation to Uber's privacy rules, small talk with passengers has to be chosen wisely. Uber also conducted a survey of 600 random Uber and Lyft drivers, finding that Uber drivers feel safer with COVID-19 related safety guidelines in place, the company said. Uber is taking new strides in protecting all those that use the app. Uber’s rating and feedback system will be doing a lot of heavy lifting for the company in the months ahead. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell My Personal Information | Ad Choices  Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. In its first set of rules for passengers, Uber explicitly banned flirting in its cars — and said customers could lose their accounts over smooth moves. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. “If we get multiple reports about an individual driver, we can take action, including removal from the platform,” said Rebecca Payne, senior product manager. Here are the ride-share apps' new coronavirus safety guidelines, plus what infectious disease experts suggest to stay safe in an Uber, Lyft, or taxi during coronavirus. The minicab app firm said it was taking measures "to help everyone … Uber Technologies Inc. will require drivers, couriers and passengers to wear masks starting next Monday as part of a new set of measures aimed … Starting Monday, Uber will require riders, drivers, and delivery people to wear masks, regularly wash their hands, and sanitize vehicles. The cabs will be sanitised before and after the ride. Our guidelines were developed to help make every experience feel safe, respectful, and positive. Jon Shapley, Staff. Then there is the "gun show loophole" of ride share - people booking rides for other people. Terms & Conditions. PATCH – (SEATTLE, WA) — Starting Monday, Uber drivers and their passengers will be required to wear masks before the ride can begin. As part of Lyft's Health Safety Commitment , the front passenger seat must remain empty. All rights reserved. Uber's move comes as transportation companies, including airlines, step up enforcement of mask policies, with all U.S. airlines requiring passengers to wear facial coverings on their planes. Uber Technologies Inc. will require drivers, couriers and passengers to wear masks starting next Monday as part of a new set of measures aimed at containing the COVID-19 pandemic in Canada. “Same way on the rider side.”, Uber’s response to COVID-19: face masks, selfies, and fewer people in the car, OnePlus is offering a free pair of Bud Z wireless earbuds when you preorder the Nord N10 5G, Plus, grab one year of PlayStation Plus for as low as $30, Here are the best Amazon Echo deals right now, The Echo devices get discounted regularly, The 44mm Apple Watch SE is $40 off at Amazon, Apple’s most affordable smartwatch gets a temporary price cut, Sign up for the How do you screen for that? So, if you did the right thing and played by their rules and cancelled any pickups from unaccompanied minors, you could be … Ride-sharing giant Uber is to make it mandatory for passengers and drivers to wear face coverings from Monday in the UK. Yes, the drivers are independent contractor and they drive their own car. Uber's move comes as transportation companies, including airlines, step up enforcement of mask policies, with all U.S. airlines requiring passengers to wear facial coverings on their planes. Offers may be subject to change without notice. Uber CEO Dara Khosrowshahi said the company will spend $50 million on supplies for drivers, such as face masks, hand sanitizer, and bleach wipes. Cab hailing app Uber has come up with new guidelines to ensure stricter rules for driver and passengers using the platform. All Rights Reserved. No selfie, no service: Uber rolls out new rules for passengers. Drivers are encouraged to cancel rides with passengers who don’t follow this directive. The new rules come after the platform encouraged app ... That means an “UberX” ride will only allow three passengers. For more than two months, Uber has been urging riders to stay home, for their safety and the safety of drivers who continue to make essential trips. Lyft – Account holders must be 18 or over. Every time you take a trip with Uber, please make sure you’re getting into the right car with the right driver by matching the license plate, car make and model, and driver photo with what’s provided in your app. While Uber asked drivers to cancel trips if they discovered the passenger was an unaccompanied minor, they used to not list “unaccompanied minor” as the reason for cancellation. Uber and DiDi now request all passengers sit in the backseat to protect the driver and riders. No selfie, no service: Uber rolls out new rules for passengers Published by Kirsten Jacobs on October 7, 2020 Uber is taking new strides in protecting all those that use the app. Uber driver creates a funny set of rules for his passengers — and it includes ‘No farting’ The new guidelines are in effect through the end of June. Previously, Uber had allowed up to four passengers in its UberX vehicles. Uber outlined a series of measures it is taking Wednesday to adapt its ride-hailing and delivery businesses to a world changed by COVID-19. Having Someone Else In Your Car. Drivers often hesitate to do this in fears they will receive a negative feedback. Uber is implementing new safety rules amid the pandemic. To enforce the rule, the rideshare company is … Uber Rules for the Passenger • After you order your car, call the driver to specify exactly where you are, and what you’re wearing if the area is busy. Buuut if you wanted to throw me a cash tip I could totally look the other way”. Uber's Community Guidelines . By choosing I Accept, you consent to our use of cookies and other tracking technologies. Eats couriers are encouraged to wear masks and avoid contact with customers. Additional guidelines include reducing the maximum suggested number of passengers for an UberX … Manners for Uber and Lyft passengers. Speaking of good behavior, the drivers use their own cars (don't be surprised if it's a Toyota Camry). Uber is updating its app to provide easy ways for drivers, couriers, and customers to report any violations, which could then lead to deactivation from the app. “We do not want them to be in the front seat because we want them to be physically distanced as much as possible from the driver,” Sachin Kansal, Uber’s head of safety, said in a video conference with reporters. 181 5. —Ola will allow only two passengers to board the cab excluding the driver. Uber Drivers Are Not Employees, National Relations Board Rules. Uber and Lyft have rules to keep riders safe from drunk and reckless driving. FORTUNE may receive compensation for some links to products and services on this website. “Starting on Monday, the next time you open the app, things are going to look a little different for both riders and drivers,” Khosrowshahi said. Remember, most vehicles on the platform can seat up to 3 passengers. Wait for your ride in a safe place. • Never text a driver your location. Justkeepswimming said: “Hi I’m sorry Uber currently only allows us to have 3 passengers in our vehicles, and no one in the front seat. 'Follow the rules': Uber, Lyft drivers on working in a pandemic ... Mike Biener, 47, poses for a photo after dropping off a passenger through Lyft, the ride-hailing service. I drive for Uber and never would I ask someone to end a phone call. Uber drivers and passengers MUST wear face masks next week with cabbies required to submit photos to prove they are following the rules. Just saying hi is nice. In fact, so much of a no-brainer that it … Uber Changes Its Rules, and Drivers Adjust Their Strategies In response to a new law, the ride-hail service shows California drivers where a ride would go and how much it would pay. Uber and Lyft allow their drivers to accept or refuse passengers with non-service animals including cats. Anyone under that age must be accompanied by an adult 18 years of age or older on all rides. ETF and Mutual Fund data provided by Morningstar, Inc. Dow Jones Terms & Conditions: http://www.djindexes.com/mdsidx/html/tandc/indexestandcs.html. We will all have a role to play to help each other stay healthy when traveling. Drivers will be required to take selfies to prove they are wearing masks, whereas passengers will not because the company is using preexisting technology that uses selfies to verify drivers’ identities. First-time riders As a courtesy, so that you’ll become a repeat customer, your first ride with Uber and Lyft is free (up to $15 on Uber and $20 for Lyft). Both Uber and Lyft have their own set of rules about transporting unaccompanied minors. © 2020 Fortune Media IP Limited. Drivers Saw It Coming Uber didn't say what the thresholds will be for passengers to lose access to the ride-hailing service. Here's the complete set of rules, per Uber's Community Guidelines page: Damaging drivers’ or other passengers’ property. Uber has implemented a few new rules and restrictions for rides. And drivers and passengers are also encouraged to keep windows rolled down to improve air circulation in the vehicle. Chief among them is a … Under the new rules, Uber and Lyft must reduce deadheading — or the amount of time drivers spend without passengers in the car — from 41 percent to 31 percent. Drivers Saw It Coming Uber didn't say what the thresholds will be for passengers to lose access to the ride-hailing service. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. The number of Uber trips taken have plunged by 56% compared to the previous year. COVID-19 has had a significant impact on Uber’s business. Cab aggregator Uber has stated that passengers will be required to carry travel documents and proof. Here's the complete set of rules, per Uber's Community Guidelines page: Damaging drivers’ or other passengers’ property. Even something that may not be offensive to a driver could be to their passengers, which can result in a bad review or worse. If you've got a bigger group, use Lyft XL for rides that seat up to 5. While stepping out, please maintain all precautions and wear a mask. Before booking the ride, the passengers will have to agree to COVID-19 related terms on the app. The rules will require drivers, passengers and food delivery couriers to wear face masks as cities begin to reopen across the U.S. After the Covid-19 … Uber, Ola COVID-19 Guidelines: Ride-hailing cab aggregators Uber and Ola recently released their COVID-19 guidelines in India to protect both drivers and passengers … Additionally, any type of comments related to safety will get flagged/reviewed by Uber staff so expect a swift and quick deactivation if you do anything dumb like drive while under the influence of drugs or alcohol. The ride-hailing company is preparing for the ‘new normal’. And couriers are advised to report restaurants that aren’t providing social distancing guidance to other delivery workers, and vice versa. Customers may be abusing them to get free rides. Uber’s riding-hailing business is down 80 percent, Khosrowshahi told investors last week. The rules are actually different for each company: Uber – Account holders must be 18 or over and CANNOT request a ride for riders under 18 unless accompanied by the account holder making the request. Just give them a lower star rating after the trip. It’s also … The company announced last week that it would lay off 3,700 full-time employees, or about 14 percent of its workforce. Well, it depends on what angle you look at the situation from - which, by itself, depends heavily on the jurisdiction. While the policy is really strict for Uber and Lyft drivers and you will be immediately deactivated if a passenger reports you for driving with a companion, this is not the same for Uber Eats, Postmates and DoorDash. 1 of 27 Unspoken rules of Lyft/Uber Spencer Platt, Getty Images Show More Show Less 2 of 27. “We want all the members of that party to be sitting in the backseat.” As for passengers crammed into the backseat, Kansal said, “These are people who are typically from the same household, so they’re already living together.”. This is meant to promote social distancing from the driver — if not exactly between passengers, three of which will still be allowed to pile into the backseat. Passengers won’t always leave comments for their drivers after the ride is over, but you bet if you put the passenger’s life at risk, they are going to let Uber know about it. I'll keep it as generic as possible for the sake of this answer, but I think I have a pretty firm one here. Don't make your driver wait for you. Will you be booking an Uber… Uber also argued that it is not a “public accommodation” covered by disability laws because it only enables would-be passengers to get rides and does not provide transportation services. Be outside on the curb when he/she arrives. Uber also argued that it is not a “public accommodation” covered by disability laws because it only enables would-be passengers to get rides and does not provide transportation services. Riders also … Uber Drivers Are Not Employees, National Relations Board Rules. Chief among them is a new rule limiting the maximum number of people allowed in each vehicle. There is literally not a single situation in which you can ever have … Lyft – Account holders must be 18 or over. They are required to sanitize their cars after every trip using the supplies. Michael Short/Special To The Chronicle Show More Show Less 12 of 27. Should Drivers Allow a Minor to Enter Their Vehicle? Uber Changes Its Rules, and Drivers Adjust Their Strategies In response to a new law, the ride-hail service shows California drivers where a ride would go and how much it would pay. Both companies encourage riders to contact drivers prior to pick-up to learn about their policy on cats. Uber has been running ads discouraging people from using its service, as many of its major markets continue to operate under shelter-in-place rules. We should be nice. Passengers are also requested to carry hand sanitizers. It’s perfectly legal to deny service to drunken or unruly passengers (or passenger-to-be). To combat both drivers and passengers who are willing to break the individual rules that would theoretically prevent any advances—either wanted or unwanted—Uber has a strict rule that 100% bans any funny stuff from … Uber outlined a series of measures it is taking Wednesday to adapt its ride-hailing and delivery businesses to a world changed by COVID-19. To learn more or opt-out, read our Cookie Policy. Many of these new policies will apply to Uber Eats deliveries as well, with some slight variations, Kansal said. Now, as cities begin to reopen and people start moving again, Uber is proceeding with caution and safety top of mind. I'll keep it as generic as possible for the sake of this answer, but I think I have a pretty firm one here. Ride-sharing giant Uber is to make it mandatory for passengers and drivers to wear face coverings from Monday in the UK. Uber is a convenient way to get around most cities, but airport rides can be tricky. Ola has stated that no documents are required for travel. Quotes delayed at least 15 minutes. If you didn’t know this (I didn’t until I researched it), don’t be surprised. Bringing your child, a family member or someone else while driving for Uber or Uber Eats offers not only stress relief and work-life balance for independent contractors. Maybe we need the plexiglass dividers that taxis have? To have an Uber account and be able to request rides, a rider has to be at least 18 years of age. You'll definitely need to be wearing a face mask before you hop in. I've never seen this "phone rule," but know passengers are asked to remain at a suitable noise level for respect of other passengers. Well, it depends on what angle you look at the situation from - which, by itself, depends heavily on the jurisdiction. But Kansal insisted the company wasn’t switching up that message; it was just preparing itself for “the new normal.”. This is dangerous, as they will be driving when you contact them. Starting May 18th, only three passengers will be allowed in each vehicle across its product line, the company said. I haven't seen anything that gives us … As a driver, you should decline the ride request if you believe the person requesting the ride is under 18. Uber Technologies Inc. now requires drivers, couriers and passengers to wear masks starting as part of a new set of measures aimed at containing COVID-19 in Canada. Greet other passengers in a pool or line. Everyone riding, driving and delivering in an Uber must wear a face cover or mask that covers their face from the bridge of their nose down to their chin. What about first time offenders? "Because Uber doesn't screen passengers"? Uber trips can only be requested through the app, so never get in a car where the vehicle or driver identity doesn't match what’s displayed in your app. All those that use the app own set of rules, per Uber 's Community guidelines page Damaging! Excluding the driver and riders per Uber 's Community guidelines page: Damaging ’! ( or passenger-to-be ) Uber 's Community guidelines page: Damaging drivers ’ or other passengers ’.! To enforce the rule, the drivers are independent contractor and they their... 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